Questions & Customer Services | Beds and Mats for Cats | Levo Pet

Working Hours

Business hours: Monday – Friday, 9:00 AM – 5:00 PM except public holidays.

Orders received on the weekend will be processed on Monday or the next working day.

Customer Service

Customer Service email and chat is available from business hours Monday – Friday.

Reach out to us from our social pages or use the contact form here:

@levopet  /    @levopet  /  @levodesign

Payment Methods

Direct transfer

To place your order:

  1. Please transfer the full amount to us using the bank account or QR code.
  2. Use the ‘Choose File’ button to upload an image of your completed transfer.
  3. Click ‘Place Order’.
  4. You will receive a confirmation email from us.
  5. We will prepare your purchase for delivery​.


PayPal Credit / Debit Card (Visa and Master Card).


Overseas Orders

As we need to quote shipping costs depending on the destination, please contact us before completing your order.



For orders over THB 500 shipping within Thailand is free.

We use Kerry Express and J&T Express for fast, reliable delivery.

  • Home Delivery (BKK & greater BKK): 1 – 2 business days
  • Home Delivery (Up country): 2 – 3 business days



Thai Post EMS Int’l Parcel-SAL, DHL, UPS, FedEx.

thai post officeFedEx



Levo warrants our products to be free of defects in material or workmanship;

Bed – 30 days from date of purchase

Mattress – 7 days from date of purchase

If Levo, in its sole discretion, finds a product to be defective, Levo’s only responsibility shall be limited to repair or replacement of the defective product.

This warranty is subject to the following limitations;

1. You must provide Proof of Purchase.

2. All products returned to Levo for warranty inspection must receive prior return authorisation which can be obtained by contacting Levo via our website contact.

3. Levo assumes no responsibility for products during shipment from the customer to our warranty department.

4. Products damaged by misuse or anything other than defects in material or workmanship, are excluded from coverage under this warranty. This includes wear and tear caused by pets.

5. Any repaired or replaced products are covered for the remainder of the original warranty only.


The Pet Safari

Icon Siam
Opening Hours
Daily: 10:00am – 10:00pm
CentralFestival Eastville
Opening Hours
Mon – Fri: 10:30am – 9:30pm
Sat – Sun: 10:00am – 09:30pm
Paradise Park
Opening Hours
Mon – Fri 10:30am – 9:30pm
Sat – Sun 10:00am – 9:30pm
The Mall Bang Kae
Opening Hours
Mon-Thurs: 10:30am – 9:00pm
Fri: 10:00am-9:30pm
Sat-Sun: 10:00am-11:00pm

Itoya Pet Shop

Next to Villa Supermarket. Sukhumvit soi 33.

Manoon Pet Shop

Thonglor 13
Homepro Ramkhamhaeng

Media & Partnerships

If you have any media-related inquiries or celebrity collaborations that you would like to explore, kindly reach out to us using the form below here.

Have a question?

Contact us, we’d love to hear from you.

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